Service Level Breakdown
Below is a detailed comparison of what is included within each Academy Kitchens service level. From supply-only through to fully managed installation, each tier is structured to reflect how the project is delivered, the level of site involvement, and the degree of coordination required.
Bronze - Trade Core/Supply Only
Designed for online or pricelist-based orders with no Academy design, co-ordination or site-involvement. Suitable for clients managing specification and installation independently.
Silver - Trade Managed Supply
Designed for repeatable layouts and structured developments, Silver provides a streamlined, trade focused delivery model with fixed scope, predictable lead times and efficient factory scheduling.
Gold - Multi-Plot Installation
Gold offers the same full Academy design, manufacture and installation service as Platinum, delivered across multi-plot developments where shared delivery and installation programmes allow for economies of scale.
Platinum - Individual Project Installation
Platinum provides the full Academy design, manufacture and installation service for individual homes or one-off projects where delivery and installation are mobilised specifically for that property.
Service Type | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
Project Structure | Supply Only | Design & Supply Only | Design Supply & Installation for Multi-plot Developments (economies of scale) | Design Supply & Installation for Single Plot (No Economies of Scale) |
Delivery Structure | Single Delivery | Single Delivery | Two-Stage Delivery | Two-Stage Delivery |
Programme, Storage & Site Risk Responsibility | Client | Client | Academy | Academy |
Payment Structure | 100% Upfront | 100% Upfront | Phased Payments | Phased Payments |
Initial Design Consultation | ✖ | ✔ | ✔ | ✔ |
Design & Specification Development Including 2 Revisions | ✖ | ✔ | ✔ | ✔ |
Technical Plans & Elevations included | ✖ | ✔ | ✔ | ✔ |
Appliance, sink, tap, lighting & accessory integration checks | ✖ | ✔ | ✔ | ✔ |
CGI Visuals | ✖ | ✔ (Basic Quality) | ✔ (HD Quality) | ✔ (HD Quality) |
Professional Academy Site Survey & Dimensional Responsibility | ✖ | ✖ | ✔ | ✔ |
Bespoke cabinetry Manufactured to clients specification | ✖ | ✔ | ✔ | ✔ |
UK Manufactured Cabinets (Made to Order) | ✔ | ✔ | ✔ | ✔ |
Precise CNC Machining, Edging & Drilling | ✔ | ✔ | ✔ | ✔ |
Cabinets supplied rigid with doors hung | ✔ | ✔ | ✔ | ✔ |
Quality Controlled prior to delivery | ✔ | ✔ | ✔ | ✔ |
Protective Packaging (Cardboard & Celophane) | ✔ | ✔ | ✔ | ✔ |
Professional Delivery & Unload Including Specified Date & Time Slots | ✔ Curbside | ✔ Curbside | ✔ Room Specific | ✔ Room Specific |
Academy Remote Site Project Management | ✖ | ✖ | ✔ | ✔ |
Co-ordination with other trades | ✖ | ✖ | ✔ | ✔ |
Academy Site Specific Health & Safety (Remote) | ✖ | ✖ | ✔ | ✔ |
Professional Academy Installation & Responsibility | ✖ | ✖ | ✔ | ✔ |
Installation Snagging & Completion | ✖ | ✖ | ✔ | ✔ |
Post Installation Protections (Cupboards & Worktops) | ✖ | ✖ | ✔ | ✔ |
Waste Packaging Removal | ✖ | ✖ | ✔ (Clients Waste Area) | ✔ (Clients Waste Area) |
Floor Protection | ✖ | ✖ | ✖ (Optional Extra) | ✖ (Optional Extra) |
Gas Works | ✖ | ✖ | ✖ | ✖ |
Electrical Works | ✖ | ✖ | ✖ | ✖ |
Building Works | ✖ | ✖ | ✖ | ✖ |
Plumbing Works | ✖ | ✖ | ✖ | ✖ |
Appliance Commissioning | ✖ | ✖ | ✖ | ✖ |
Frequently Asked Questions
Gold vs Platinum – What’s the difference?
Gold is designed for multi-plot developments, where delivery and installation are grouped to benefit from economies of scale. Platinum is delivered on a plot-by-plot basis, with dedicated resource and maximum flexibility — ideal for one-off homes or more complex projects.
Why do Bronze & Silver require full payment upfront?
Bronze & Silver operate on a self-managed delivery model. Upfront payment allows efficient factory scheduling, predictable lead times and avoids programme or site-related exposure.
Why do Gold & Platinum offer phased payments?
Gold & Platinum include increased programme co-ordination, installation responsibility, stock holding and commercial risk. Phased payments reflect the higher level of involvement.
Can we move between packages during a project?
Packages are selected based on the model required. Where scope or responsibility changes, the appropriate package will be applied to reflect the revised level of service.
Does Bronze or Silver reduce product quality?
No. All cabinetry is manufactured to the same high standards using the same materials, machinery and quality control processes. The difference lies in delivery, co-ordination and programme responsibility.
Which package is best for multi-plot developments?
Gold is typically best suited to multi-plot developments, where shared delivery and installation programmes allow projects to benefit from economies of scale. Platinum is more commonly used for individual homes or one-off projects where installation is mobilised specifically for that property.
What happens if additional design revisions are required?
Each package includes a defined level of design development. Where additional redesigns or changes fall outside the agreed scope, these may incur additional charges, which would be agreed in advance.
Why do Gold & Platinum projects often use two deliveries?
Two-stage delivery is commonly used to support installation sequencing, with cabinetry delivered first and appliances and final items delivered closer to completion. A single delivery can be arranged if preferred, however staged deliveries typically allow more efficient installation scheduling and site logistics across multiple plots.